FAQ
HOW DO I MAKE A PURCHASE?
If you're wondering how to place an order, browse our inventory, select the watch you love, and request on-demand image/video packages or individual specs for quality assurance.
Once you're ready to purchase, you can request a quote for the watch you're interested in. We offer secure payment options and swift shipping to ensure a seamless experience. If you ever need to make a return or request a refund, our team is here to assist you every step of the way.
HOW LONG WILL MY ORDER TAKE TO PROCESS & DELIVER?
You can expect 24 hour turnaround, or less, for most orders. We provide turnaround estimates for every package and, in the rare event there may be a delay, we will always notify you with a resolution.
HOW DO I KNOW THESE ARE GENUINE WATCHES?
We exclusively source from trusted sources, including genuine papers and authenticity guarantee. We provide model numbers, manufacturing dates, and sample images and videos of our entire inventory. We only offer QC for watches we have rigorously tested for authenticity prior to acquiring.
DON'T I JUST NEED FREE WATCH PURCHASE PROTECTION?
While purchase protection gives some peace of mind, the actual execution is quite flawed. Purchase protection programs are actually very limited in scope, and require an intensively time consuming back-and-forth between you, the broker, and the seller. Many fakes/replicas still pass QA checks, especially at larger companies who hire and train quickly to fulfill demand. Worst case scenarios do happen more of than we'd like, in which buyers are indefinitely stuck in the escrow process with a watch you may have found to be fake.
Like getting a final home inspection before purchasing a property, make sure to get final QA/QC on watches before you make the purchase, so you have all the tools you need to get 100% peace of mind before you buy.
DO YOU OFFER SAMPLES?
Yes, we provide 1-3 sample images and/or videos for every genuine watch in our collection, which can be seen in the Inventory section of our site. We do not offer free samples, but you can request re-takes of any images or videos you are not fully satisfied with, as included in your purchase choice.
WHAT IS THE REFUND POLICY?
All purchases are final. We provide both samples on our site, as well as limited retakes as part of our QA packages. As such, we do not offer refunds once the final product is delivered.